Shipping & Returns

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

I use Royal Mail First Class Signed as my standard delivery service, for a flat fee of £3.95, orders over £50 ship free. Once dispatched, it will take 1 to 3 business days for your order to arrive. During busy times such as holidays and periods of exceptional demands (such as the pandemic) deliveries might be slightly delayed. I will not be responsible for delays outside of my control. If you need an order before a specific date, please contact me to make sure this is possible.

Due to the high costs involved in shipping outside of the UK, I have currently suspended shipping to International destinations. If you are outside of the UK and would like to purchase any of my works, please send me a message and I will calculate the bespoke delivery charges involved.

How can I track my order?

Royal Mail First Class Signed for provides an online signature on delivery, and is not trackable throughout the postal system. If you require a tracked service, please send me a message and I will accommodate your requirements.

Return & Exchange Policy

I gladly accept returns within 14 days of purchase, as long as the item is undamaged. For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and I will exchange it or offer a refund based upon the original payment method.  All items will be inspected on return. If an item does not meet the return requirements, a fee will be charged for the return. The buyer is responsible for the return postage unless the item was faulty at arrival. 

If you are not satisfied with your order, please contact me as soon as you can so I can do my very best to resolve your issue and make you a happy customer!